Cancellation policy

You can return your unworn items within 14 days. The return within Germany is free of charge. Please register your return here.

After receiving your return request we will send you the return label by e-mail.

Right of withdrawal

(1) You have the right to cancel this contract within 14 days without giving reasons.

(2) The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

(3) In order to exercise your right of revocation, you must inform us

l’amour est bleu
Käthe-Niederkirchner-Straße 4
10407 Berlin
e-mail: [email protected]

by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.

(4) In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

(1) If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your revocation of this Agreement. For the repayment we will use the same means of payment that you used for the original order, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

(2) You must return the goods to l’amour est bleu, Käthe-Niederkirchner-Straße 4, 10407 Berlin, Germany, without delay and in any case within 14 days at the latest from the day you notify us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.

(3) Returns in Germany: Orders from Germany can be returned free of shipping costs within the revocation period of 14 days. You can request your return label via your customer account or here.

Returns in other EU countries: Please understand that you have to pay the direct costs for the return. Please send your return shipment insured to the following address:

l’amour est bleu
Käthe-Niederkirchner-Straße 4
10407 Berlin
Germany

(4) You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

– To

l’amour est bleu
Käthe-Niederkirchner-Straße 4
10407 Berlin
Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in case of communication on paper)

– Date

_
(*) Delete as applicable.